Frequently Asked Questions
1. What is currency in your site ?
– The currency in my site is USD
2. How can I contact Buyonbest?
– You can contact us through the following methods:
+ Send an email to our customer support mailbox: support@buyonbest.com.
+ Get in touch quickly via WhatsApp, which is integrated on our website.
– We operate 7 days a week, and our support hours are from 8 AM to 10 PM (GMT+7), which is equivalent to 6 PM to 8 AM (GMT-7).
– If you submit a support request outside our working hours, we will process your request as soon as the next working day begins.
3. How is the quality of your products?
– Our products have the highest quality. They are made of 18k gold plating using advanced plating technology, which helps our products maintain their color for a long time and minimizes surface scratches.
4. Are the products identical to the original ones?
– Our products are 99% similar to the original ones, giving you the confidence to wear them comfortably.
5. How should I take care of the product?
– Our products are made of stainless steel and 18k gold plating. You can wear them while going to the beach, swimming, and they can come into contact with water. However, to ensure the longevity of the color, it is advisable to avoid contact with strong cleaning chemicals such as toilet cleaners or laundry detergents, as they may cause oxidation of the plating. After use, it is recommended to wipe them with a dry cloth and store them in the box.
- Where do you guys ship from?
– We ship from the Shenzhen, China
- Do you ship worldwide?
– Yes
- How long will it take to receive my order?
– Once you place your order, please allow 2-5 business days for your order to get shipped. After that it will take
| LOCATION | * ESTIMATED SHIPPING TIME |
|---|---|
| United States, Mexico | 10-15 Business days |
| Canada, Europe | 10-15 Business days |
| Australia, New Zealand | 10-15 Business days |
| Brazil | 17-25 Business days |
- How do I return an item?
– Please contact us
10. When will I receive my refund?
– All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
- Can I change or cancel my order?
– As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
- When will my order be processed?
– All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. Orders will be processed and shipped within 2 to 4 business days
- What if I don’t receive my order?
– If you don’t receive your order within 45 days, you are eligible for a full refund.